Privacy Policy

Version as of 26.09.2024

The Site lum-home.com (hereinafter referred to as the "Site"), along with the Products and Services offered, is operated by the company ACOM SERVICES EI, registered with the VESOUL Trade and Companies Registry under number 842 892 861, with its head office located at 11 Impasse du Bouchot 70200 Roye, and can be contacted by email at contact@lum-home.com (hereinafter referred to as the "Seller").

Accessing the Site and its functionalities requires the collection and processing of Users' personal data. Consequently, it was necessary to establish a privacy policy to comply with the applicable data protection laws and regulations.

The Site's Privacy Policy has been established in accordance with the recommendations of the French Data Protection Authority (CNIL). Its purpose is to inform Site Users about how their personal data is processed and about the commitments and measures we have taken to ensure the protection of Users' personal data on the Site.

This policy has been established in accordance with:

• The French Data Protection Act of January 6, 1978;
• The European General Data Protection Regulation (GDPR) of May 23, 2018;
• The French Law implementing the GDPR of June 20, 2018.

The current version of this policy on the Site is the effective version. The Seller reserves the right to modify this policy at any time to comply with legal obligations. Any changes to the privacy policy will be communicated to Users to obtain their consent to the new policy.

By browsing our Site, the User acknowledges having read, understood, and accepted this privacy policy. Any questions regarding this policy may be directed to: contact@lum-home.com.

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Article 1 – Definitions

1.1 Technical Terms Related to Personal Data Protection

The following terms on our Site have the meaning attributed to them under GDPR (Article 4):

• Consent: The free, specific, informed, and unambiguous indication of the data subject's wishes by which they accept, by a statement or a clear affirmative action, the processing of personal data relating to them.
• Data Controller: The natural or legal person, public authority, agency, or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data.
• Processor: A natural or legal person, public authority, agency, or other body that processes personal data on behalf of the Data Controller.
• Processing: Any operation or set of operations performed on personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation, or alteration, retrieval, consultation, use, disclosure, dissemination, restriction, erasure, or destruction.
• Personal Data Breach: A breach of security leading to accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data transmitted, stored, or otherwise processed.

1.2 Other Terms

• Client: Any individual acting for purposes outside their trade, business, craft, or profession who places an order for a Product or Service on the Site.
• Products: Goods sold online by the Seller on the Site.
• Services: Services sold online by the Seller on the Site.
• Site: The lum-home.com website operated by the Seller and accessible to Users.
• User: Any individual using our Site and accessing its content.

Article 2 – What is Personal Data?

Personal data ("Personal Data") means any information that can directly or indirectly identify a natural person (name, surname, email, phone number, postal address, etc.). The GDPR defines personal data as any information relating to an identified or identifiable natural person.

Article 3 – Data Collection for Minors

In accordance with Article 8 of the GDPR and the French Data Protection Act, only minors aged 15 or older may consent to the processing of their personal data. Users under 15 are required to obtain the consent of a legal representative.

Article 4 – Personal Data Collection

User consent is collected for data processing on the Site, strictly for the purposes outlined in Article 5. This consent, as well as other legal bases, serves as the legal basis for data processing.

Article 5 – Purpose of Processing

User data is collected solely for the following purposes:

1. Account Creation
2. Order Placement
3. Chat Module (via CRISP)
4. Newsletter Subscription
5. Contact Form
6. Navigation Analysis (for traffic studies and improved user experience)

Article 6 – Data Retention Period

User data is retained for only as long as necessary for the purposes for which it was collected. Retention periods are as follows:

• User data: Retained for up to 3 years after the last contact.
• Client data: Retained for up to 5 years after the end of the commercial relationship.
• Invoices: Retained for 10 years after issuance.

Article 7 – Access to Data

Collected data is shared exclusively with the following recipients:

• Hosting Provider: SHOPIFY
• Third-Party Providers: Including STRIPE, GOOGLE ANALYTICS, CRISP, and others for specific functionalities.

Article 8 – Data Security

The Seller has taken necessary precautions to protect User information in a secure environment, in line with current best practices.

Article 9 – User Rights

In accordance with the French Data Protection Act and GDPR, Users have rights, including:

1. Access, Rectification, and Deletion
2. Data Portability
3. Restriction and Objection
4. Decision-Making Right
5. Data Management in the Event of Death

Article 10 – Exercising Your Rights

To exercise rights, contact the Seller at the head office or by email at contact@lum-home.com.

Article 11 – Cookie Policy

A cookie is a small file placed on a User's device during their Site visit. Consent is required for cookies involving personal data.

Article 12 – Use of Cookies

Cookies are used for statistical purposes, optimizing user experience, and other functionalities.

Article 13 – List of Cookies on the Site

Example: GOOGLE ANALYTICS for site traffic statistics, functional, 13 months retention.

Cookies	Use	Kind of cookie	Expiration delay
Google	Statistics	third-party	13 months

Article 14 – Cookie Opposition and Configuration

All Users can choose to block cookies by configuring their browser settings in one of the following ways:

• Private Browsing: Open a private browsing window.
• Cookies Widget: Use the "Cookies" widget on the homepage of the Site to manage cookie preferences.
• Browser Settings: Configure the browser to prompt acceptance, customization, or refusal of cookies on each site or automatically reject them.

Users may also adjust cookie preferences at any time. The Seller disclaims any responsibility for issues arising from blocking cookies necessary for Site functionality.

Article 15 – Browser Configuration

Users can adjust cookie settings via their browser software as follows:

• Microsoft Edge: Microsoft Edge Support
• Safari: Safari Support
• Chrome: Chrome Support
• Firefox: Firefox Support
• Opera: Opera Support

By configuring the browser to block cookies, some Site functionalities may become inaccessible. The Seller and hosting provider are not liable for any resulting limitations.

Article 16 – Changes to the Privacy Policy

The Seller reserves the right to modify this Privacy Policy at any time. If the policy is updated, the new version will be published on the Site, and User consent will be requested again. If the User disagrees with the new terms, they may cease using the Site and its Services.

Article 17 – User Acceptance of the Privacy Policy

By continuing to browse the Site, the User confirms that they have read, understood, and agree to this Privacy Policy, particularly concerning the collection and processing of personal data and the use of cookies.